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How 9x999 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account and process payments through bKash, Nagad, or Rocket.

Account data protectedbKash, Nagad, Rocket payment data handled securelyYour rights explained clearlyNo data sold to third partiesAccess depends on local law and eligible regions
9x999 How 9x999 Handles Your Personal Information
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply encryption across your account session and payment flow. Cookies on the platform track your login state and preferences — not your payment credentials. You can manage cookie settings through your browser at any time. Retention periods for account data follow the applicable rules in your region, and we review stored records periodically to remove what is no longer needed.

Encrypted Account Sessions

Every login and payment action runs over an encrypted connection. Your bKash, Nagad, or Rocket transaction reference is stored in hashed form — not as plain text inside our database.

Cookie Controls You Own

We use session cookies to keep you logged in and preference cookies to remember your settings. You can block or clear these through your mobile browser or the platform's cookie settings panel.

Data Retention and Deletion

Account records are kept while your account is active. Once you request closure and we verify your identity, personal data not required by applicable regional rules is removed within the period stated in your deletion confirmation.

Who Can Access Your Data

Only authorised staff involved in account operations, payment verification, or fraud prevention can access your personal data. Payment details shared with bKash, Nagad, or Rocket go only to those processors and nowhere else.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to see the data we hold on your account, request a correction, or ask us to delete your information, our support team handles those requests directly. You do not need a lawyer or a formal legal notice — a clear message through any of the channels below is enough to start the process. We aim to respond to data requests within a reasonable time once we have verified your account identity.

Live Chat Start a live chat session from the account dashboard. Confirm your registered mobile number and we will pull up your account data request on the spot.
Email Support Send your privacy request by email with your account username and the specific data action you need — access, correction or deletion. We reply to the address on your account.
In-Account Request Form Log into your account, head to account settings, and use the data request form. Your submission is tied to your verified session so identity checks are faster.

Common Questions About Your Privacy on 9x999

Below are the questions we hear most from account holders about how their personal information is managed. If your question is not here, contact us through live chat or the in-account request form and we will respond directly.

We collect your name, email address, mobile number and the device details your browser sends automatically. We do not collect your bKash, Nagad, or Rocket PIN — only the transaction reference needed to verify your payment.

We share data only with the payment processors you use — bKash, Nagad, Rocket — and only the minimum needed to complete your transaction. We do not sell or rent your data to advertisers or third-party marketers.

Log into your account and submit a data access request through account settings, or contact support via live chat. We will verify your identity first, then send you a summary of the data linked to your account.

Yes. Submit a deletion request through the in-account form or by email. After identity verification, we remove personal data not required under applicable regional rules, and confirm the deletion to your registered address.

Cookies keep your login session active and remember your display preferences. They do not store payment credentials. You can remove or block cookies through your browser settings without losing your account access permanently.

Access to this platform and the data rights described here depend on your local law and the eligible regions we serve. If you are unsure about your situation, we recommend checking with a local legal adviser before using the platform.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.