Reference

What You Need to Know Before You Play

Access to 9x999 depends on your local law and whether your region is eligible — read these terms carefully before opening an account. We keep the language plain so you know exactly where you stand.

Eligibility varies by local lawAccount access subject to jurisdictionbKash, Nagad, Rocket within eligible regionsTerms apply at registration
9x999 What You Need to Know Before You Play
HOW WE HANDLE THIS

Account Security and Data Handling Under Our Terms

Our legal terms cover more than eligibility. They also govern how your account data is stored, how long we retain it, and what you can request. Here is how each area works in practice.

Data Retention

Account data including transaction records for bKash, Nagad, and Rocket deposits is retained for the period required under our policy. You may request a summary via support.

Cookie Use

We use session cookies to keep your account active and preference cookies to remember your lobby settings. You can clear cookies at any time from your mobile or desktop browser.

Account Security

Your account is protected by OTP verification at login. If you suspect unauthorised access, contact support immediately — we can freeze the account while the review takes place.

Request a Change

To update personal details, request data deletion, or raise a dispute about how your account data was handled, submit a written request through the email support channel.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have questions about eligibility, account restrictions, or how these legal terms apply to your situation, our support team can point you to the right process. Reach out through any of the channels below.

Live Chat Open the chat window from your account dashboard. Describe your legal or eligibility query and our team will respond with the relevant process or escalation path.
Email Support Send a written query to our support address for formal legal questions or account-closure requests. We acknowledge receipt and follow up with a reference number.
Account Help Centre The Help Centre inside your account covers jurisdiction questions, how terms apply to bKash and Nagad transactions, and what happens if your account is flagged.

Legal Terms — Questions We Hear Most

These are the questions that come up most often when it comes to eligibility, account rights, and how our legal terms apply to your account activity.

That responsibility is yours. We cannot determine local law on your behalf. Before opening an account, check whether online gaming is permitted under the laws that apply to your location.

If your account is closed due to an eligibility or legal issue, any remaining balance is handled under our standard account-closure process. Contact support to begin that process formally.

Yes. Submit a written request through the email support channel. We will confirm receipt and provide a summary of the account data we hold within a reasonable processing period.

Terms can be updated. The version published on this page at the time of your session governs your account. We recommend checking back periodically, especially before making a deposit.

Yes. Proceeding with a deposit through Rocket, bKash, or Nagad confirms that you have read the terms and are accessing the platform from an eligible region under your local law.

Raise a formal dispute by emailing our support address with your account reference and the specific decision you are disputing. We will review and respond with the outcome in writing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.